India Post Parcel Pickup From Home — How to Book a Speed Post Pickup and What It Costs
Yes, a postman can collect your Speed Post or registered parcel from your door. Here is who can get it, how to book it on India Post's Self Service Portal, what it costs, and what to do if nobody turns up.
Last updated: November 11, 2026. Pickup is only available in selected cities and the terms can change, so check what the portal shows before you pay. यह गाइड हिंदी में पढ़ें
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Once your parcel is booked at the post office, track it here by its consignment number — free, no login.
If you live in a covered area, you don't have to stand in the post office queue. India Post's pickup service, called Click and Book (you'll also see "Click N Book"), lets you book and pay for Speed Post, registered post or a registered parcel online, pick a time slot, and a postman collects it from your home or shop.
You book it on the Self Service Portal on India Post's website, indiapost.gov.in. Under the terms reported when the service launched, you can send up to 5 articles per booking, and pickup costs ₹50 when your total postage is below ₹500 — above that, pickup is free. There is no pickup on Sundays or holidays.
Two catches before you get excited: it only works in selected cities and PIN codes, and you must pay online when you book. If you're a business sending parcels every day, there's a different route — a bulk or contract account, where pickup is free. Both are explained below.
Who Can Get a Pickup: Retail vs Contract Customers
India Post runs two quite different pickup arrangements. Work out which one fits you first, because the booking process is completely different.
Retail customers (anyone)
Students, families, senior citizens, small home sellers. You register on the Self Service Portal with your name, mobile number, email and address, book each pickup yourself, pay postage plus any pickup charge online, and get a slot.
Bulk and contract customers
Businesses with a customer ID (contract ID) from India Post. India Post's own Speed Post FAQ says bulk and corporate customers get free pickup, along with credit (Book Now Pay Later), volume discounts and API integration. Pickup is arranged with your post office, not booked parcel by parcel.
For most people reading this — sending a document to a college, a gift to a cousin, or the odd order from a home business — the retail Click and Book route is the one you want.
Coverage is limited. India Post's Self Service Portal page says the service is available for selected cities and for registered users only. When India Post started Click and Book in October 2023, its circular listed more than 1,700 PIN codes in state capitals, regional headquarters, Noida and Gurgaon. The portal checks your PIN code when you book, and that is the only reliable test.
How to Book a Speed Post Pickup Online (Step by Step)
This is the route for individual senders. Keep your parcel packed and weighed (a kitchen scale is fine) before you start, because the postage is calculated from the weight you enter.
Open the Self Service Portal
On indiapost.gov.in, go to Online Services → Featured → Self Service Portal, then tap Click and Book. It opens in your phone browser too.
Register (one time)
Enter your name, mobile number, email and address. You get a customer ID and password for next time.
Enter sender and receiver details
Pickup address, the full receiver address with PIN code, and the article type: Speed Post document, Speed Post parcel, registered letter or registered parcel. Double-check the receiver's PIN — see our address writing guide.
Enter weight and add up to 5 articles
Add each item in the same booking. All articles in one booking are collected together.
Pick a slot
Choose same day or next working day, 10 AM–1 PM or 1 PM–4 PM, from the slots the portal offers.
Pay online
Postage plus the ₹50 pickup charge if your total is under ₹500. Note down the transaction ID.
Mark the parcel
Write the transaction ID clearly on the left corner of each article. The label with sender and receiver details is printed and pasted on after the postman collects it.
Hand it over
Give the postman all the articles at the booked slot. They take them to the post office, where they are booked into the system.
Want it collected today? Same-day pickup depends on which slots the portal still shows when you book. Book in the morning to have the best chance at a same-day slot.
Is there a pickup option in the India Post mobile app? A March 2026 Business Today report on the 24 and 48 Speed Post services mentions scheduling pickups through the Post Office app. If you can't find it there, the Self Service Portal on the website works fine on a phone.
Pickup Charges, Limits and Timings at a Glance
These are the Click and Book terms as reported at launch — check the portal before you pay, as they can change. Postage itself is the normal tariff — pickup doesn't change the Speed Post rate. For the postage, see our Speed Post charges guide.
| What | Rule |
|---|---|
| Pickup charge | ₹50 if total postage is below ₹500; free above ₹500 |
| Articles per booking | Up to 5 |
| Weight | Up to 5 kg in total per booking |
| Services | Speed Post (documents and parcels), registered letters, registered parcels |
| Slots | 10 AM–1 PM and 1 PM–4 PM, same day or next working day |
| No pickup | Sundays, local and gazetted holidays |
| Payment | Online only, at booking |
| Cancellation | Rules notified in July 2026 allow cancelling an online booking for a refund before the post office accepts the article, subject to India Post's instructions |
A quick example. You're sending one 200 g document by Speed Post to another state. The postage is well under ₹500, so you pay postage plus ₹50 for pickup. If you're sending five gift parcels for Diwali and the total postage crosses ₹500, pickup costs nothing extra.
Honestly, for a single cheap letter, ₹50 is steep if the post office is a 10-minute walk. Where pickup really pays off is for elderly senders, people with no time during counter hours, and small sellers sending a few parcels together.
Get the weight right. For Speed Post parcels, India Post charges on the gross weight or the volumetric weight, whichever is higher. If you under-declare, expect to be asked for the difference before your article goes.
Packing and Labelling Before the Postman Arrives
The postman comes in a fixed window and has other pickups on the beat. If your parcel isn't ready, you may miss the slot. Get these done before your slot starts:
Pack it fully and seal it. A sturdy box or padded envelope, with tape on every seam.
Write the transaction ID on the left corner of every article. One booking, all items handed over together.
Write both addresses clearly on the parcel too, with PIN code and phone number — it helps if anything goes wrong with the label.
No prohibited items. The same rules apply as at the counter. First time sending? Our how to send Speed Post guide covers packing basics.
Keep your booking confirmation (screenshot or PDF) ready to show the postman.
Getting Your Receipt and Tracking Number
This is where people get confused. Paying online doesn't mean your parcel is moving yet. In practice it shows up in tracking after the postman hands it in and the post office books it.
So the order of events is: online payment → transaction ID → postman collects → post office books it and the consignment number goes live. Look for the consignment number in your booking history on the portal. Once the post office has booked it, paste that number into our tracker.
If tracking says "not found" on the evening of pickup, don't panic. Pickups go back to the post office later in the day. Give it until the next working day. If it still shows nothing, read consignment details not found.
When the Pickup Doesn't Happen — and How to Escalate
If your slot passes and nobody comes, act the same day. Call your local post office, quote the transaction ID, and ask whether they can still collect, or whether you should hand the articles in at the counter or cancel the booking. If the item is urgent, don't wait for a second attempt — book it at the counter.
| Situation | What to do |
|---|---|
| Slot passed, nobody came | Same day: call your local post office with the transaction ID. Ask to hand the articles in at the counter or cancel the booking. |
| Payment failed but money was deducted | Keep the bank SMS and transaction ID, and raise it with the helpline or as a complaint. |
| You want to cancel | Rules notified in July 2026 allow cancelling an online booking for a refund before the post office accepts the article, subject to India Post's instructions. |
| Asked for extra money | Ask for the reason (usually weight). If unsure, take the parcel to the counter instead. |
| Collected but not tracking after 2 days | Call India Post's toll-free number 1800 266 6868 or raise a complaint with the transaction ID and pickup time. |
For a written complaint, use the grievance section on indiapost.gov.in or the government's grievance portal (pgportal.gov.in). Mention the transaction ID, pickup address, slot, and what happened. Our Speed Post complaint guide walks you through each channel.
Pickup for Businesses: Contract ID and Bulk Senders
If you ship most days, booking five articles at a time on the portal won't scale. Bulk and contract customers get pickup as part of their account. India Post's Speed Post FAQ says bulk and corporate customers get free pickup, credit through Book Now Pay Later, volume discounts and API integration.
To get there, you register as a contractual customer with India Post, then ask your post office to set up pickup from your premises. Our India Post contract ID guide covers the minimum business, documents and rates.
The pickup terms for business accounts (how many parcels, which days, what time) are agreed locally. Get them in writing, or at least confirmed by email, so there's no argument later.
FAQ: India Post Pickup Service
What to Do Now
Sending today? Pack and weigh the parcel first, then book on the Self Service Portal in the morning for the best chance of a same-day slot.
Several items? Put up to 5 in one booking. If postage crosses ₹500, the pickup is free.
After pickup: keep the transaction ID and check the consignment number on our tracker the next working day.
No-show? Call the post office the same day. Don't wait days for a second attempt.
Shipping every day? Look at a contract account for free pickup.
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